FREQUENTLY ASKED QUESTIONS
+ HOW LONG DOES IT TAKE TO NAIL DOWN MY STYLE?
You will be assigned your own editor from the start. With an open line of communication, we expect to adapt to your style within your first few orders. You can start with our free trial here
+ DO YOU OFFER A FREE TRIAL?
Yes, we offer a free trial of 10 images. Please click here, fill out the form and we will email you with instructions on how to upload your trial.
+WHAT ARE YOUR TURNAROUND TIMES?
Free Trial: within 2 business days
Color Correction: Weddings 5-10 business days
Color Corrections: Portraits 3-5 business days
We will email you with an estimated delivery date once we receive your order.
+ WHAT IS YOUR MINIMUM ORDER?
There are no minimum orders, perfect for our portrait photographer clients.
+ IS THERE A CONTRACT?
No, there are no contracts.
+ DO YOU OFFER RETOUCHING?
Yes, we have a dedicated team for retouching. Please fill out our retouching order form and we will email you with a free quote.
+HOW CAN I SEND MY IMAGES?
Whether you are sending in your free trial or sending in your first full order, you can send in RAW files or a Lightroom Catalog with Smart Previews (highly recommended) We will email with complete instructions and our uploader, directly through our website.
For a free trial click here. For a full order click here.
+ HOW DO I RECEIVE MY IMAGES?
For Lightroom Catalogs, we will send back the same. For RAW files, we can send back JPGS. We can also upload finished files directly to your online gallery.